FAQ

Doors open 30 minutes prior to the start of the show. Doors open an hour before the start of MET Operas.

For now, Gift Cards are only available at the cinema, but we hope to bring digital gift cards to you in the near future.

The movie begins roughly 10 minutes after the scheduled time, allowing for trailers and event previews. Occasionally it will be very busy and we may hold the film to get everyone into the cinema, but this rarely sets the film back more than 10 minutes.

Tickets can be purchased online through our website or at the box office.

Give it a few more minutes to send and if it doesn’t show up then make sure it didn’t wind up blocked, deleted, or sent to spam. If you are still unsure if the transaction went through, give us a call. 

We do not offer refunds for tickets. In certain circumstances a ticket can be exchanged for another showing.

Yes, if you bought tickets online please have the bar code (most ideal), your name or confirmation number ready when you get to the ticket booth.

We do not mail out membership cards. If you have purchased a new membership, let us know when you come in. We can look you up and give you a physical card.

Double check to make sure you are logged in. If you haven’t created a log in, please head over to the membership page to do that. If you are logged in and it still isn’t appearing, that could be one of two problems: membership discounts are not available for that show or your account is out of date. For either possibility, we suggest you hold off and come on in to buy the tickets.  We can check on your account status while you’re here.

We have an entrance that is accessible and without stairs on the side of the building facing the parking lot. There are signs to indicate which door it is. Ring the door bell, and we’ll be there shortly to open the door!

We have a number of headsets that fit over your head and produce the same sound as our theater speakers. For most new release films, there is also a narrative audio channel which plays a narrated track for the visually impaired.

We have a few pairs of caption glasses. If you need or want these, just let a worker know when you are taking care of tickets. We recommend playing around with them before the movie starts to make sure they are all set for you.  We also offer Open Caption screenings every Tuesday for most films!

No, we are separate entities and donations made to one go to benefit that specific organization and not the other. In other words a donation made to Cape Cinema Inc. does not benefit or influence the Cape Playhouse and vice versa.